Response Management

Response Management

Let us take care of all your response handling, promotion fulfilment and prize draw management. Using a mixture of traditional and modern methods we offer a complete package and advice to support your needs.

From the post or telephone to the web and email we can incorporate the incoming request and turn it around to an item delivered to your customers with ease. We can tailor the response to your exact requirements ensuring that your brand’s reputation is maintained and enhanced and that consumers expectation are always met.

Your account manager will keep you fully informed on all steps that we take and you can rest assured that we will look after your customers as carefully as our own.

Promotional Response Management

We can handle all promotional mechanics including loyalty programmes, prize draws, on-pack offers, competitions and sampling.

From concept and execution through to delivery and evaluation, we will manage your campaign in its entirety. 

Hotline/Helpline Management

We can provide a hotline/helpline for your customers through a mixture of automated and personal responses.

We will act as an extension of your in-house team, making sure that we match your own tone and values.

Brochure and literature Response Handling

We are able to offer brochure and literature response handling, which can include secure storage and distribution at our large warehouse. We are experienced in dealing with various media including calls, texts, post, social media and e-mails. 

Additional Services

  • Multi-channel data capture - E-mail, SMS, web, postal and telephone
  • Validation
  • Personalised reporting
  • Secure storage and stock control
  • Freepost licenses
  • Secure disposal
  • Automated call handling
  • Merchant license facilities for credit/debit card payment processing
  • Cheque handling and banking facilities

To find out more about response management and our other marketing services please call us on 01483 863300 or email us

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