Service...the key to Online Retail success.

Service...the key to Online Retail success.

As I look for a seat in a well-known coffee shop I spot a free chair and prepare my descent to land. But before I have a chance to sink down into a well-worn leather armchair and enjoy my coffee the peace is rudely shattered by a fellow patron at the adjacent table as he began to tut, huff and drum his fingers rhythmically on the heavy marble table top next to me.

It quickly became apparent that his frustrations are the result of experiencing complications whilst trying to connect to the coffee shop’s free Wi-Fi, leaving him temporarily uncontactable to the perceived outside world (shock horror!). His whirlwind of frustration continues to grow before he lets out a flabbergasted ‘oh for god’s sake’ stuffs the phone in his back pocket, promptly finishes the remains of his cooling cappuccino and storms out of the café.

This theatrical episode aptly demonstrated that the evolution of technology has left many of us expecting instant technical gratification and connectivity wherever we are. We all now expect to be able to send/receive data in an instant via a tablet or smart phone device and if we are not connected, it can leave us feeling out of the loop and frustrated.

Technology is Shaping the Future of Businesses

We now expect so much more as technological processes & functions that took minutes a few years ago now happen in seconds. Take courier services as an example, major courier companies can now offer not just a same day delivery service, it’s now within the same hour. A service that you pay for but still, that’s quick! 

Technology has really paved the way for online retail businesses to emerge and flourish in the modern world but the continued rising expectation of instant gratification from consumers and major courier services being able to offer a ‘within the hour service’ is leaving an ever decreasing window of opportunity for the online retailer to engage with their target market.

Online retailers are having to increase the speed of fulfilment, as well as continuing to maintain high quality service levels and despatch options and keep up with consumer demand whilst growing their business. That’s a lot of plates to spin!

Many online retailers, in order to manage these increasing demands are outsourcing their Pick & Pack fulfilment services to alleviate logistical pressures. QMS understands the pressures that online retailers face and offers a full support Pick & Pack fulfilment package to make sure that there is no compromise in the quality of fulfilment and that customer demands are always met.

Let QMS Handle Collation and Logistics

We ensure that the key aspects of secure storage, Pick & Pack excellence and strong communications and systems free our clients up to do what they do best, developing their businesses rather than get tied up in collation and logistics.  

With a 10,000sq ft. fully monitored 24/365 secure warehouse based just off the A3 in Guildford, the QMS Pick & Pack service can offer the following to any growing online retail business:

  • Easy systems integration - scalable and flexible, quick set-up and management
  • Ability to fulfil single orders, consignments, & pallets
  • A wide understanding of many different market sectors and product types
  • A comprehensive range of competitive postal and courier rates
  • Flexible reporting and stock control to suit your needs

To Find out more about our Pick & Pack fulfilment service solution and how we can support your online retail business you can get in touch by filling in our contact form or call us on +44 (0)1483 863 300 to speak to one of our team.

 

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